• Publicēšanas datums: 2019-10-09
  • 12132
  • Salary €2,000 - €3,000
Darba apraksts


Our client is a well-known company in Qatar is searching for a

It is the richest country on the planet

The company provides Managed IT services, Data Centre Services, Cloud Services and IT Security Service, it has three Tier III certified data centres, known as M-VAULTs offering a guaranteed uptime of 99.98%, as well it has State-of-the-art Data Centre M-VAULT 2 is LEED Platinum certified where M-VAULT 3 is LEED Gold certified.


  • Provide onsite IT support for clients and
  • Be responsible for resolving or escalating customer reported Incidents and Service Requests assigned to the Workplace Services
  • Create, document, and review work instructions to help deal with similar incidents and requests.
  • Take full ownership of all open Incidents and Service Requests and update them on a daily basis as
  • Ensure that all Workplace Services processes are followed
  • Backlog management to reduce the duration Incidents or Service Requests remain open
  • Provide guidance to Workplace Services Engineers regarding escalation process
  • Inform management of any P1 tickets or problematic tickets and escalate accordingly
  • Train new joiners
  • Suggest to management ways to improve the service delivered by the Workplace Services
  • Raise possible KBAs and guides to management for approval and assignment
  • Ensure that all issues related to the Workplace Services Team are escalated immediately to management


  • Had experience from a managed services provider networks and operations
  • Well knowledge/experience on routing and switching (L2/L3), routing protocols (OSPF, BGP), Cisco ASA Firewalls and Cisco ISE, MPLS L3VPN networks,  Cisco ISR, ASR Routers and Cisco Catalyst Switches
  • Well knowledge/experience on Data Centre technologies and platforms as, Cisco Nexus 7K/5K/2K), on Cisco Computing Systems (Cisco UCS)
  • Knowledge/experience on the network and server load balancers like F5 BIG-IP
  • Basic knowledge on Cisco wireless networks
  • Knowledge/experience on any Network Management System (as, Cisco Prime, MRTG/PRTG, HP OVO)
  • Visio design/diagramming skills
  • In-depth troubleshooting and problem analysis skills

Our offer:

  • Interesting and dynamic job, sun, sea
  • Professional training and certification, excellent professional development and growth possibilities
  • Motivating salary up to 3000 USD (net/month) and competitive benefits package (health insurance, sports etc.)*
  • Accommodation costs up to + 1500 USD/net/month fully paid
  • Mobile costs up to + 50 USD/month fully covered
  • Travel costs at home – FULLY paid
  • Visa and ticket costs- FULLY paid

 This is great job opportunity. Please send us your CV and we will call you shortly.